What tech companies should do about their content moderators’ PTSD

A content moderator works at an office in Tampa, FL in 2019 | Photo by Amelia Holowaty Krales

On Friday I published a report confirming what had been obvious to anyone who spends much time talking to people who work in content moderation: the job causes post-traumatic stress disorder. The report was based largely on an extraordinary document that Accenture, which sells its content moderation services to Facebook, YouTube, and Twitter, among others, requires employees to acknowledge that their work can lead to PTSD — and to tell their managers about any negative changes to their mental health. Labor law experts told me the document could be construed as an illegal requirement to disclose a disability.

At the time, I had managed to confirm only that the document was distributed to workers in Austin, TX, as part of Accenture’s...

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